Refund Policy

Last updated: October 14, 2026

We want you and your children to love what you buy from ZuzuFi. If something isn't right, here's how returns and refunds work.

Physical items

Books and other physical items can be returned within 14 days of delivery, as long as they are unused and in their original condition.

• To start a return, email hello@zuzufi.com with your name and order details. We'll reply with return instructions.
• You pay return shipping, unless the item arrived damaged or we sent the wrong item. In those cases, we cover return shipping or send a replacement at no cost.
• Once we receive and inspect the return, we refund the purchase price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
• Original shipping charges are not refundable unless the return is due to our error.

Digital downloads

Printable PDFs and other digital products can't be returned once they've been delivered, so they are non-refundable. The exception: if a file is corrupted, won't open, or isn't the product you ordered, email us and we'll send a working replacement or give you a full refund.

Damaged or incorrect orders

If your order arrives damaged or isn't what you ordered, email us within 14 days of delivery, ideally with a photo, and we'll make it right with a replacement or a full refund.

Questions

Email hello@zuzufi.com and we'll help.